How Can We Help You?
Have questions about your assessment, PDF delivery, or payments? Find quick answers below or contact our dedicated support team.
Email Customer Support
We respond to all inquiries within 24 business hours (Monday – Friday).
Frequently Asked Questions
1. I purchased the $9 report but haven't received the email. What should I do?
Email delivery typically takes 1 to 3 minutes. Please check your Spam / Promotions folder in case your email filter flagged the automated receipt. If you still cannot find it, simply email us with the name and email you used at checkout, and our support team will manually re-send your PDF file directly.
2. Can I re-download my report if I lose the PDF file?
Yes! Your report is securely archived on our server. Keep your email confirmation receipt, which includes a permanent secure download link. Alternatively, email us anytime and we will generate a fresh download link for you.
3. Is my payment secure?
100% secure. All payments are processed through Stripe, the same payment infrastructure used by Amazon, Shopify, and Google. We are PCI-DSS compliant and never store or handle raw credit card information on our servers.
4. What is your refund policy?
We offer a 30-day money-back guarantee. If the report doesn’t give you clarity or actionable value on your sleep habits, email us at support@sleepcircadian.com within 30 days of purchase for a 100% refund.
5. Is this assessment a medical diagnosis?
No. This assessment is strictly an educational tool designed for self-awareness and lifestyle optimization based on circadian biology principles. It cannot diagnose or treat sleep apnea, clinical insomnia, or medical disorders. Always consult a physician for persistent medical concerns.